Returns & refunds

1. Eligible return cases

A return may be accepted when:

• the product arrived damaged,
• the product is defective,
• the item received does not match the order.

2. Deadline to report an issue

You must contact us within 7 days of delivery with your order number, a clear description of the issue, and photos.

3. Returns for change of mind

Change-of-mind returns are accepted only for unused, unopened items in their original packaging within 30 days.

Return shipping costs are paid by the customer unless the error comes from our side.

4. Non-returnable items

• opened or used products,
• opened maintenance consumables (hygiene and safety reasons),
• final-sale items clearly marked as non-refundable.

5. Refunds

After we receive and inspect the return, the refund is issued to the original payment method.

Bank processing may take 5 to 10 business days.

Shipping fees, customs duties and taxes are non-refundable, unless TOUSKI made an error.

6. Exchanges

When a product is defective or incorrect, we prioritize an exchange when stock is available.

7. Contact

For any return or refund request: contact@touski.online